SmarterWX Automate is our next generation Software-as-a-Service (SaaS) product that delivers a GIS-centric approach to Before You Dig automation. The service manages the referral response and data sharing workflows on behalf of your enterprise, whilst simultaneously turning dig data into a valuable enterprise asset.
As Esri Australia, we feel sending information about asset location should utilize modern technology and extend past emails and PDF attachments. Responding to enquiries about asset locations can and should be digitised and utilise mapping architecture to share this data. This is where SmarterWX Automate disrupts the market and leads its reengineering.
A number of help videos have been produced that cover the main help topics. Check them out here: –
Why SmarterWX For Your Enterprise?
SmarterWX Automate runs entirely within the SmarterWX Cloud, meaning zero dependencies on an enterprises’ servers or infrastructure. Automate also delivers 24/7 availability, with its responsive engine functionality allowing responsive and industry leading service when responding to referrals.
What’s more, Automate integrates seamlessly with existing Esri products, including the SmarterWX portfolio. And, as an Esri Australia product, enterprises have the advantage of the simplicity of a single vendor handling multiple services.
How are we defining success for SmarterWX Automate?
The key success criteria defining for SmarterWX Automate are:
- Responses to enquiry referrals are being generated, including required documents, maps and any required attachments
- Enterprises can setup rules on how to process responses, and what to respond with.
- Users can review each response generated and decide to release to the enquirer or manually send a response for the referral
- All users can search for responses sent and view the documents sent as part of the response
- Responses can be sent with digital web maps
- Enterprises can download spatial and non-spatial files from SmarterWX Automate
What problem are we solving?
SmarterWX Automate is digitising, simplifying and reengineering the Before You Dig response process to use modern technology and processes for sharing asset location. In addition, Automate delivers alternative methods of using the data loaded, converting data into a valuable enterprise asset with uses beyond responding to enquiry referrals.
What are the key features of SmarterWX Automate that address the market and customer needs?
SmarterWX Automate improves the way enterprises operate and manage responding to Before You Dig enquiries. Some key architectural advantages of Automate are listed below:
- Managed end-to-end response system on behalf of an enterprise
- Service hosted using Cloud based architecture, no reliance on enterprise servers and infrastructure
- Customised responses based on asset class, including maps, documents and contact details
- Accessible history of responses sent, for a minimum of 7 years
- Map conversion of large area enquiries transposed into smaller scale maps
- Uninterrupted delivery of service when generating and sending responses with access to asset data
- Accessible online portal to view responses and reporting tools
- Live Connect functionality to enable automated access to GIS asset information
- Access and download response data as a referral dataset for use within independent GIS applications for further mapping and analysis work
The key tasks that will be able to be performed by SmarterWX Automate include:
- Respond to enquiry referrals
- Search and view all responses
- Filter responses
- Set response rules
- Generate reports on responses and performances
- Download response data as spatial or non-spatial files
SmarterWX Automate operates as a Software as a Service (SaaS) model. There is no installation required and access will be provided through a URL.
Regular releases will be published into the live application. In most cases, no action will be required from the user side, nor will there be downtime required for releases. All updates, fixes and new features will be noted in the Release Notes of the Knowledge Base.
Your first stop for troubleshooting and support is to search this help site. If you have issues that cannot be resolved, please contact Esri Australia support.
To provide an enhancement request for SmarterWX Automate, please submit through the “Give feedback” menu within the application. All forms will be reviewed by the SmarterWX Product team to help with the product roadmap.
Glossary
Sequence number – the reference provided by Before You Dig for the response required by the asset owner as part of the enquiry submitted by an enquirer. It is unique to the asset owner for that enquiry.
Job ID – the unique reference that an enquiry is allocated through Before You Dig. This is the reference that the sequence number or asset owner response is allocated to in order to respond to the correct enquiry
Enquiry Date – the date which the enquiry was submitted to Before You Dig
Referral – a notification received from Before You Dig for an enquiry which has a dig site that overlaps assets identified as owned by an asset owner. It will show information that an enquirer has entered in relation to their proposed dig site, including the dig start date, dig end date, authority they are working on behalf of, and any user references relating to their job. The referral will also outline the location of the dig and the details of the enquirer, as received from Before You Dig.
Dig date filter – the ‘Dig Date’ filter allows you to filter the results on the map by ranges of the dig start and end dates, to show a limited set of responses. The dig date can be filtered by the following default options: Last 7 days, Last 30 days, Next 7 days, Next 30 days, All Time. The default option selected will be ‘Next 7 days’.
Response date filter – the ‘Response Date’ filter allows you to filter the responses in the map by a custom date range. This filter can be used instead of the Dig Date filter if there is a specific range for which you want to return search responses
Response method – the response method shows you whether the response that was sent for the enquiry referral was sent through SmarterWX Automate, or was sent by someone within the organisation. If it was sent by SmarterWX Automate, you will see ‘System’. If it was manually sent by a user within the organsiation, you will see ‘Manual – User’
Response docs – the Response Docs section shows all the files that were sent to the enquirer with the response to the referral.