In SmarterWX Locate, the response from an asset owner is managed under ‘View Enquiry’. A response can have one of three statuses:
- Received – the response and the required documents and maps have been received from the asset owner
- Pending – the response from the asset owner is yet to be received
- Timed Out – the response from the asset owner has not been received within the 48 hour SLA as required by Before You Dig
Note, if a response has the status of ‘Timed Out’, it will still change to ‘Received’ if we receive a response.